Technical Support and Project Executive

Job Description

Core Responsibilities:

Technical Support & Administration
- Custodian for all technical support and system administration matters.
- Oversee the company’s IT and mobile communication requirements, including managing IT budget, equipment needs and software implementation and upgrades.
- Manage annual regulatory licensing renewal and online service subscription administrations.
- Serve as the first point of contact and provide hands‑on technical support for electronic equipment and network issues, including diagnostics, troubleshooting, system configuration, and performance monitoring.
- Provide technical solutions to support smooth operational execution and enhance operational effectiveness.
- Propose, source and procure operations equipment as required.
- Lead and supervise a team of technicians in their daily work.
- Provide technical maintenance support to:
 - Ensure all Material Handling Equipment are kept serviceable with valid operating permits at all times.
- Schedule and execute weekly and monthly preventive maintenance.
- Implement checks to ensure all planned maintenance activities are completed.

 Project Management and Support
- Review floor plans and propose layouts to ensure optimal placement for user traffic flow and accessibility to the electronics Self-Service Equipment.
- Conduct surveys and site preparation to ensure the site meets technical requirements for deployment and installation of electronics Self‑Service Equipment.
- Manage the “last-mile” delivery, including scheduling and coordinating freight services.
- Responsible for the hardware installation and software configuration to ensure the equipment and payment modules are fully functional as designed,
- Lead the ground installation and commissioning of the electronics Self-Service Equipment.
- Respond to service calls and manage on-site maintenance for the electronics Self-Service Equipment
- Implement checks to ensure all maintenance activities are done as per Maintenance Plan.
- Track project progress and resolve deviations related to technical, scheduling, or operational issues.

Documentation & Reporting
- Collect, analyze and present project data related to equipment performance.
- Build and maintain an internal technical knowledge base and maintain Standard Operating Procedures (SOPs) for technical workflows.
- Prepare and present monthly reports on the utilization of electronics Self-Service Equipment.

Client & Stakeholder Management
- Respond promptly to client service calls and operational concerns.
- Build strong working relationships with clients.

Periodic Duties:
- Attend weekly and monthly meetings.
- Support otherad-hocprojectsasassigned.
- Able to obtain Airport Pass.

Job Requirements

Job Specifications (Qualifications/Experiences):

- Degree from a recognized university or Diploma with 3-5 years of working experience is preferred.
- Strong aptitude for technology, with hands-on competency in using and supporting digital tools and systems.
- Ability to work confidently with IT systems, hardware, and software applications.
- Experience in managing the full lifecycle of electronic equipment, including deployment, installation, upgrades, and retirement of assets.
- Experience in Project Management.
- Resourceful with good problem-solving skills.
- Self-motivated and able to work independently and as part of the team.
-  Adaptable to change and a good team player.

Work Location (MRT)

Work Location