Operations Manager #Airport

Job Description

Operations Matters
- Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
- Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
- Manage day-to-day deployment.
- Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
- Guide and coach staff to carry out their duties efficiently and effectively.
- Foster a culture of service excellence by collecting and encouraging compliments to achieve the company’s Service Quality goals.
- Investigate reported incidents or accidents and implement new processes and control measures as needed.
- Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters
- Manage attendance, leave, discipline, morale and welfare for approximately 60-120 direct reports in the assigned terminal(s).
- Plan the monthly roster for TSO and TCO.
- Manage attendance and overtime reports for payroll verification.
- Conduct performance appraisals for all direct reports.
- Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
- Communicate policies, processes and important information to all direct reports.
- Facilitate staff engagement and address grievances effectively.

Equipment and Training
- Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
- Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
- Hold regular coaching sessions with direct reports to support their development.

Client Management
- Respond to client service calls promptly during shift duty.
- Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
- Perform any other duties as assigned by management.

Periodic Duties:
- Perform Operations Supervisor responsibilities when required.
- Perform Terminal Management Centre (TMC) duties as needed.
- Attend regular Ops meetings for performance reviews and business/operations updates.
- Lead operational/service improvement or business development projects as assigned.

Job Requirements

Job Specifications (Qualifications/Experiences):

- Degree in Science/Engineering from a recognized university preferred.
- Minimum 3 years of managerial experience in airport terminal operations or operations management.
- Familiarity with Changi Airport terminal operations is an added advantage.
- Project Management skills are an added advantage.
- Possess excellent interpersonal, communication and organizational skills.
- Adaptable to change and a good team player.
- Able to work on Shift Duty.
- Able to obtain an Airport Pass (Airside).

Work Location (MRT)

Work Location