Member Relations Assistant, Sports & Social

Job Description

Responsibilities:
1.Create and maintain good and friendly customer relations with members and guests.
2.Attend to members’ enquiries, requests and bookings on the phone and in-person
3.Perform billing duties including but not limited to membership verification, billing entries, administering different modes of payment and end-of-day summary.
4.Perform daily tasks including to checking and replenishing items, inventory checks, and reporting facilities and equipment that needs servicing and/or replacement.
5.Perform daily bowling operations at the bowling reception counter. 
6.Issuance and recording of equipment and items loaned to members, guests and staff.
7.Ensure that members and guests abide by Club’s byelaws when using Sports & Social facilities.
8.Maintain upkeep of main reception and bowling counters to ensure all equipment are in working order.
9.Provide administrative support to membership and finance departments.
10.Transfer external calls received to respective departments.
11.Maintain and perform data entry.
12.Assist administrative team in event support including cold calls and event registration.
13.To decorate and oversee the birthday bowling parties held at Seletar Bowl where required
14.To handle bowling competitions, leagues and scoring of the bowlers.
15.To work on rotation at main reception and bowling reception as scheduled
16.Keep abreast with general club updates and upcoming events and promotions to provide members with accurate information.
17.Announce messages over Club PA system where necessary.
18.Notwithstanding the above, you are required to undertake any other responsibilities assigned by the Management.

Job Requirements

Requirements:
•Basic computer literacy
•Working proficiency in Microsoft Word and Excel
•Able to speak and write English proficiently
•Customer service experience would be an advantage

Work Location (MRT)

Work Location