Customer Support Manager

Job Description

Develop and implement customer support strategies to improve service quality and customer satisfaction.
Oversee daily operations of the support team, ensuring efficient handling of inquiries and complaints with SO AI assistance.
Manage communication channels to provide timely and effective customer support using SO AI collaboration tools.
Analyze customer feedback through SO AI analytics and implement process improvements to address common issues.
Train and mentor support staff to enhance skills and service delivery leveraging SO AI capabilities.
Conduct post-interaction evaluations using SO AI insights to identify best practices and areas for improvement.

Job Requirements

The Customer Support Manager leads the customer support team in delivering exceptional service quality, improving customer satisfaction, and ensuring efficient resolution of customer issues. This role oversees support operations, manages customer relationships, and implements strategies to enhance service delivery using Social Objects AI (SO AI) to automate workflows, analyze feedback, and optimize communication channels.

Work Location