Customer Service Supervisor

Job Description

Scope of Work
•Manage and assign transport bookings based on passenger requests and operational needs.
•Ensure vehicle dispatches are carried out efficiently and fairly to support smooth transport operations.
•Provide remote customer service assistance via video concierge systems, including handling enquiries and guiding passengers on transport options.
•Oversee the flow and supply of vehicles along terminal roadways to avoid congestion and maintain safety.
•Monitor designated holding areas and enforce discipline and order among drivers.
•Handle the registration process for drivers, including form issuance, data verification, and maintaining an accurate registry for audit purposes.

Job Requirements

Requirements
•Diploma or Higher Nitec in any discipline or relevant experience are welcome.
•Good communication skills; able to handle customer enquiries professionally.
•Able to adapt and a good team player.
•Willing to perform shift work – 7am to 7 pm or 7pm to 7am. 

Work Location (MRT)