Customer Service Officer @ Airport Collection Centre

Job Description

Core Responsibilities: 
Counter Duties
- Handle all duties required at the service counter, including end-to-end fulfillment for departure   
and/or arrival orders.   
- Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping 
Concierge Services, Rewards, etc.). 
- Operate point-of-sale (POS) systems, perform cashiering duties, and ensure accurate handling of        cash and digital payments at the service counter. Responsible for daily sales reconciliation and accurate reporting.
- Maintain accurate records of inventory movements, monitor stock levels at the counter, perform  stock counts and report discrepancies timely. 
- Assist with Rewards membership enquiries, redemptions, and other marketing campaign giveaways. 

Runner Duties
- Responsible for the transfer, delivery and/or collection of items within terminals (counters, retail shops and backroom), ensuring orders are correct and quality checks are performed.

Checker Duties
- Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders.
- Maintain a clean, tidy and well-organized stockroom.

Other Duties
- Perform housekeeping duties and ensure cleanliness of the counter and backroom at all times. 
- Assist with any other duties as assigned by management.

12 hours shift, 4 days work week
Select 1 fixed shift:
10am - 10pm or
10pm - 10am

Job Requirements

Requirements
- Minimum “O” or “N” level with 3 credits, including English. 
- At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality  
  industry.
- Proficient in using Microsoft Office and confident in using mobile technology.  
- Customer centric and willing to go extra mile. 
- Team player with good interpersonal and communication skills. 
- Ability to multi-task and solve problems effectively. 
- Ability to walk across airport terminals and lift/ carry inventory items as part of operations. 
- Able to obtain an Airport Pass (Airside).

Work Location (MRT)

Work Location