Customer Service Officer (12 hours shift)

Job Description

Core Responsibilities: 
Counter Duties
•Handle all duties required at the service counter, including end-to-end fulfillment for departure and/or arrival orders.   
•Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Rewards, etc.). 
•Operate point-of-sale (POS) systems, perform cashiering duties, and ensure accurate handling of cash and digital payments at the service counter. Responsible for daily sales reconciliation and accurate reporting.
•Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts and report discrepancies timely. 
•Assist with Rewards membership enquiries, redemptions, and other marketing campaign giveaways. 

Runner Duties
•Responsible for the transfer, delivery and/or collection of items within terminals (counters, retail shops and backroom), ensuring orders are correct and quality checks are performed.

Checker Duties
•Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders.
•Maintain a clean, tidy and well-organized stockroom.

Other Duties
•Perform housekeeping duties and ensure cleanliness of the counter and backroom at all times. 
•Assist with any other duties as assigned by management.

12 hours shift, 4 days work week
Select 1 fixed shift:
10am - 10pm
10pm - 10am

Job Requirements

•Minimum “O” or “N” level with 3 credits, including English. 
•At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.
•Proficient in using Microsoft Office and confident in using mobile technology.  
•Customer centric and willing to go extra mile. 
•Team player with good interpersonal and communication skills. 
•Ability to multi-task and solve problems effectively. 
•Ability to walk across airport terminals and lift/ carry inventory items as part of operations. 
•Able to obtain an Airport Pass (Airside).

Work Location (MRT)

Work Location