Customer Service Executive

Job Description

Provide excellent customer service

Manage customer complaints and ensure prompt resolution

Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues

Prepare regular reports on customer service performance

Respond to inquiries from parents/guardians regarding bus routes, schedules and other related information

Work closely with operation and school officials to ensure timely and safe transportation of students

Resolve customer complaints and issues promptly and effectively

Maintain accurate records of customer interactions, transactions, and feedback

Collaborate with the operation team of optimize route planning and scheduling

Assist in following up in Accounts Receivables

Any other assignments by the management

Job Requirements

Experience / Qualifications

Minimum Diploma / Degree or equivalent

1 to 3 years of experience in a customer service role, preferably in the transportation industry and in a school environment (local or international schools)

Able to report work at either 0630hrs or 0700hrs (depending on the school allocation)

Able to commute few times from school to office within the working hours 

Excellent communication and interpersonal skills

Ability to work effectively in a fast-paced, dynamic environment

Strong organizational and time management skills

Proficient in Microsoft Office suite

Able to prioritize and multitask

Good written and communication skills

Good team player

Interested candidates, do email your updated resume directly to Human Resource at [email protected]

Only shortlisted candidates will be notified.

Work Location (MRT)

Work Location