Customer Service Associate

Job Description

- Provide frontline services to residents and visitors
- Respond to internal and external emails and calls
- Handle collection of Monthly Home Payment and petty cash
- Schedule, liaise and arrange with various institutions for residents’ medical needs
- Prepare and submit internal report and assist in relevant regulatory reports
- Assist with filing, maintain and update customer documentation as needed
- Handle orders in CRM and deliveries from vendors including inventory management
- Handle submission of staff claims (eg. Medical Claims, OT etc)
- Prepare meeting rooms to facilitate family conference and to facilitate visit from potential sponsors
- Oversee the operations of service counters

Job Requirements

- At least 1 year relevant working experience 
- Minimum GCE ‘N Level or above
- Knowledge of MS Office; Words, Excel 
- Customer service experience preferred, good in organizing and putting things in order 
- Team player, friendly disposition, enjoys interaction with people

Work Location (MRT)