Customer Care Officer (Mon - Sun, 5 days rotating shift)

Job Description

Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
Assist customers in navigating respective website and online services
Maintain accurate records of customer interactions and transactions
Collaborate with other team members to improve processes and enhance customer satisfaction
Stay up-to-date with product knowledge and company policies
To consistently meet set KPIs without compromising on quality service delivery

Job Requirements

Minimum GCE 'O' Level with 2 years of call centre experience
Must be able to work shift hours
Strong communication skills, both verbal and written
Customer-focused with a genuine passion for helping people
Basic computer proficiency
Ability to work well in a team and adapt to a fast-paced environment
Prior call centre experience would be an advantage

Work Location