Customer Care Officer/ Executive (Account Servicing)

Job Description

- Consistently deliver quality customer service via existing channels such as our hotline, email inbox and online enquiries
- Familiarise with the three key segments which they are expected to handle day to day: Residential, Small Commercial and Tenants
- Support the ongoing development of new/ digital initiatives as the company embraces new technologies to keep up with an evolving market
- Supporting the company's other activities in line with its overall vision as a leading electricity retailer in Singapore

Job Requirements

- Strong interpersonal skills to work effectively with various stakeholders, both within and outside our company
- Excellent communication skills - able to write, present and correspond effectively with any stakeholder(s) as required
- Prior experience or knowledge in relevant industries is an advantage
- Adequate proficiency in MS Office
- Experience with CRM, ERP or other relevant enterprise software/ solutions are a plus
- Diploma/ Degree in related field(s) is an advantage

Work Location