Bellman

Job Description

•Greet all arriving and departing guests with a smile and eye-contact.
•Deliver and collect baggage for arriving and departing guests and groups.
•Give guest an introduction to the facilities in the guest rooms, i.e. air-conditioning control, light switches, Safe box, TV, telephone, wardrobe, etc. when bringing guests to the room.
•Deliver messages and handle requests and queries from guests.
•Check closets and drawers to see if guests had left any items behind during the collection of luggage.
•Deliver mail, faxes, messages, packages, flowers etc promptly to guest rooms.
•Record all delivery to guest rooms.
•Deliver any in-house items or documents to the various departments in the hotel.
•Deliver newspapers to guest rooms.
•Run errands for guests when requested.
•Pay careful attention and provide prompt assistance to guests with disability
•Accept baggage that guests may wish to keep in storage, issue claim ticket and write it in the Record Book accordingly.
•Have thorough knowledge of all hotel facilities and services, in order to be able to respond to guests’ queries accurately and professionally.
•Answer the telephone in a prompt and courteous manner.
•Maintain and upkeep all operating equipment, ensuring that they are in good working order.
•Keep working areas neat and tidy at all times.
•Cultivate good working relationships within Front Office and other departments.
•Deliver high quality service to guests.
•Ensure guest needs and reasonable requests are met.
•Assist in keeping the lobby area clean at all times.
•Carry out other tasks and assignments as directed by your supervisors.

Job Requirements

•Secondary education
•Physically strong to carry heavy items
•Possess good interpersonal and communication skills
•Able to work on rotating shifts, Public Holidays and weekends

Work Location (MRT)

Work Location